Chorus

Overview

Chorus, now part of ZoomInfo, is a leading Conversation Intelligence platform designed specifically for sales teams. It automatically records, transcribes, and analyzes customer-facing calls and meetings from platforms like Zoom, Google Meet, and Microsoft Teams.

The platform uses AI to identify key moments, track topics, analyze sentiment, and extract critical deal information. Sales leaders and reps can gain valuable insights into conversations, understand what resonates with customers, coach team members effectively, and gain visibility into deal progress. By providing data-driven insights from customer interactions, Chorus aims to improve sales performance, accelerate deal cycles, and enhance overall revenue operations.

Key Features

• Automatic call and meeting recording
• Accurate transcription with speaker separation
• AI-powered conversation analysis (topics, sentiment, questions, talk-to-listen ratio)
• Moment detection and tracking (keywords, competitors, objections)
• Deal and account intelligence based on conversations
• Sales coaching tools and call libraries
• CRM integration for automatic activity logging and data enrichment
• Searchable database of recorded conversations
• Customizable dashboards and reports
• Integration with popular meeting platforms (Zoom, Google Meet, Teams)

Supported Platforms

• Web Browser
• CRM Integration (Salesforce, HubSpot, etc.)
• Meeting Platform Integration (Zoom, Google Meet, Microsoft Teams)
• Calendar Integration (Google Calendar, Outlook Calendar)

Integrations

• Salesforce
• HubSpot
• Zoom
• Google Meet
• Microsoft Teams
• Google Calendar
• Outlook Calendar
• Slack