SmartClerk AI

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Updated On May 13, 2025

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Overview

Category: E-commerce

Pricing Model: Freemium

SmartClerk AI is an intelligent assistant platform specifically engineered for Shopify e-commerce stores. It employs artificial intelligence to streamline and elevate crucial aspects of online retail operations, focusing on automating customer interactions, improving product discovery, and delivering actionable analytics. The primary goal is to empower Shopify merchants with a sophisticated tool that operates 24/7 to enhance customer satisfaction and drive business growth.

The platform's distinct value comes from its integrated suite of AI-driven capabilities. Key among these is an advanced AI Chatbot that handles a wide array of customer inquiries, including real-time order tracking, answering frequently asked questions, and guiding customers in product discovery, all in multiple languages. SmartClerk AI also facilitates seamless handoffs to live chat agents when complex issues arise. Beyond support, it offers features like customizable branding for the chat interface to maintain store identity.

By integrating SmartClerk AI, Shopify store owners can achieve significant operational efficiencies and an improved customer experience. The automation of common support queries drastically reduces manual workload, allowing teams to focus on more complex tasks. Enhanced product discovery through the chatbot can lead to increased conversion rates. Furthermore, the analytics dashboard provides valuable insights into customer interactions and pain points, enabling data-informed decisions to optimize store performance and customer service strategies.

Key Features

AI-Powered Chatbot for 24/7 automated customer support on Shopify.
Real-time order tracking and status updates via chatbot.
Intelligent product discovery and recommendation for customers.
Automated FAQ handling to reduce repetitive inquiries.
Multilingual support capabilities for global reach.
Seamless handoff to live chat agents for complex queries.
Customizable chat widget branding to match store aesthetics.
Analytics dashboard for insights into customer interactions and chatbot performance.
Abandoned cart recovery nudges (Pro plan and above).
AI Content Generation for product descriptions (Beta, Pro plan and above).

Supported Platforms

Shopify App
Web Browser
API Access

Integrations

Shopify
Custom Integrations via API

Pricing Tiers

Free

$0/month

Basic AI Chatbot
Up to 50 customer interactions/month
FAQ Automation
Community Support

Starter

$24/month

Everything in Free
AI Chatbot with order tracking
Up to 200 customer interactions/month
Basic Product Recommendations
Email Support

Pro

$59/month

Everything in Starter
Advanced AI Chatbot features (e.g., edit AI knowledge)
Up to 1000 customer interactions/month
AI Content Generation (Product Descriptions - beta)
Abandoned Cart Nudges
Priority Email Support

Business

$119/month

Everything in Pro
Unlimited customer interactions
AI Sales Analytics & Insights
Proactive Engagement Tools
Live Chat Agent Handoff
API Access
Dedicated Support

User Reviews

Shopify App Store

Incredible app! It has drastically cut down our customer service tickets. The AI is quite smart and handles most questions accurately. Installation was straightforward.

Pros

Significant reduction in support tickets, intelligent AI, accurate responses, easy installation.

Cons

Fine-tuning AI for very specific niche questions can require some initial effort.

Shopify App Store

The SmartClerk team offers fantastic support. They helped us tailor the chatbot to our store's specific needs. We're already seeing better customer engagement.

Pros

Excellent customer support, highly customizable, improves customer engagement.

Cons

Some of the most advanced AI capabilities are reserved for the higher-tier plans.

Shopify App Store

We've been using SmartClerk for several months. The analytics are very useful for understanding common customer issues and improving our knowledge base. It's reliable and efficient.