TheyDo Journey AI

Overview

TheyDo Journey AI is an integrated set of artificial intelligence features designed to enhance the TheyDo customer journey management platform. It leverages AI to streamline and automate various aspects of the journey mapping process, from initial research synthesis to generating actionable insights.

The tool assists users by processing large volumes of qualitative and quantitative data, such as interview transcripts, survey responses, and system logs. It can automatically summarize research findings, identify key themes, recognize patterns, and pinpoint pain points and opportunities within customer journeys. This allows teams to move from raw data to structured journey maps and actionable strategies significantly faster.

By automating time-consuming tasks like data analysis and initial map drafting, TheyDo Journey AI frees up customer experience (CX) and product teams to focus on deeper analysis, collaboration, and implementing improvements. It aims to make journey management more efficient, data-driven, and scalable across the organization, enabling businesses to build a shared understanding of customer needs and deliver better experiences.

Key Features

• Research Data Synthesis: Automatically summarizes insights from qualitative data like transcripts and interviews.
• Pattern & Theme Identification: Uses AI to detect recurring themes, pain points, opportunities, and jobs-to-be-done within research.
• Automated Journey Map Drafting: Assists in structuring research findings into initial journey map drafts.
• Insight Generation: Helps uncover hidden insights and suggests potential improvements based on analyzed data.
• Data Analysis Assistance: Provides a structured overview and analysis of complex datasets related to customer interactions.
• Integrated within TheyDo platform: Seamlessly works with existing journey maps and data within the TheyDo environment.

Supported Platforms

• Web Browser

Integrations

• Dovetail
• Miro
• Jira
• Slack
• Azure DevOps
• Figma
• Zapier
• Open API

Pricing Tiers